Cakewalk for Slack

Bring requests, tasks and status updates into Slack so employees ask for access conversationally (e.g., “@Cakewalk I need access to Figma”) and assignees complete work without leaving Slack.

👥 Who It Applies To

Role	Capabilities
Admins	Install, configure and monitor the Cakewalk app for Slack.
Manager	Approve and complete tasks directly in Slack.
App Owner	Approve and complete tasks directly in Slack.
Users	Request access and check status directly in Slack.

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✅ What Use Cases the Slack App Supports

• Request Access (for oneself and on behalf of others)

• Complete Tasks (approve/decline, action tasks)

• Find App Owner (“Who owns Miro?”)

• See Request Status (Home tab & DM updates)

• System Notifications (overdue Access Review)

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⚙️ Install & Connect

1. In Cakewalk, go to Settings → Account → Slack.

2. Click Connect and authorize with a Slack admin account.

3. In Slack, invite the app to your chosen channel(s) (e.g., #access-requests) using /invite @Cakewalk.

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🧑‍💻 User Experience

You can interact with Cakewalk in two ways:

• Conversationally:

  • In a channel (where the app is added): @Cakewalk I need access to Figma

  • In DM: “I need access to Figma”

• From the App Home:

  • Click Request access

  • View Request status at any time

Common examples

• "@Cakewalk, please add me to Miro" (requesting access for yourself; available to all users)

• “@Cakewalk give Figma access to @sofia” (requesting access on behalf of someone else; available to Admins and Managers only)

• “Who owns Miro @Cakewalk?” (looking up the designated App Owner for governance and approvals)

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👩‍⚖️ Assignee Experience

• Receive interactive task cards (Approve / Decline / Done / View details).

• Complete review and action tasks directly in Slack.

• All actions are audited in Cakewalk automatically.

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💡 Tips & Guidance

• User already has access → If you request access to an app you already use, Cakewalk will politely let you know you’re all set.

• Pending request → If a request is already in progress, you’ll see its status instead of creating a duplicate.

• Restricted apps → If an app is restricted, Cakewalk explains the limitation and points you to the right contact.

• Unknown app names or typos → If Cakewalk doesn’t recognize the app you typed, it will guide you to use the request form.

• App not in catalog → If the app isn’t yet part of your company catalog, you’ll see a quick link to add it.

• First-time users → If Cakewalk can’t match your Slack profile to your company account, you’ll be prompted to log in once to connect both.

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🔒 Security & Compliance

• Users are mapped by verified email; only authenticated employees can submit/act.

• Sensitive responses use ephemeral messages (visible only to the requester).

• All Slack actions write to Requests, Tasks and the Audit Log in Cakewalk.

• Permissions are enforced. Only policy-compliant assignees see action buttons.