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Freshdesk

Authentication method

API key. See details here.

Required permissions

Account Administrator

Required metadata

Company subdomain. See details here.

How can I get the API key?

  1. Click on your user avatar in the top right corner

  1. Click Profile settings

  1. Click View API Key

Where can I find my company subdomain?

  1. Navigate to your Freshworks admin centre

  1. Paste the name into the corresponding field in Cakewalk

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